Bilingual Benefits Customer Service Representative – Spanish, French

🕒 il y a 18 jours

❄️ Minnesota – Distant

❄️ Minnesota – Remote

💵 $19 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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WTW

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10 000+ employés

Chez WTW (NASDAQ: WTW), nous offrons des solutions basées sur des données et guidées par des informations dans les domaines des personnes, des risques et du capital. En tirant parti de la vision globale et de l'expertise locale de nos collègues présents dans 140 pays et marchés, nous vous aidons à affiner votre stratégie, à renforcer la résilience organisationnelle, à motiver votre personnel et à maximiser les performances.

Description

• Help Spanish or French and English client members through enrollment process • Provide the highest level of service on each contact • Spend the day on the phone, assist with chat and message center • Safeguard confidential information according to HIPAA and company data security requirements • Translate health and welfare and pension terms into simple explanations • Maintain and document complete and accurate call and case notes in English • Participate in team meetings and training • Communicate and collaborate with colleagues in a respectful manner • Perform other duties as assigned

🎯 Exigences

• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls • Ability to quickly assess member concerns and formulate a response/resolution • Ability to work in a structured environment • High level attention to detail • Experience using Microsoft Office • Ability to work autonomously in a self-paced environment • Must be comfortable working in a virtual environment • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment

🏖️ Avantages

• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Other benefits required by law