Customer Success Manager

🔥 il y a 9 heures

🇺🇸 États-Unis – Télétravail

💵 $115 000 - $145 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Yubico

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2007

🔒 Cybersecurity

🔧 Matériel

💰 €204 318 095 Post-IPO Equity - Yubico en 2023-10

Cybersecurity • Hardware

Yubico est une entreprise de cybersécurité qui développe des dispositifs d'authentification basés sur le matériel ainsi que des logiciels de support pour protéger les identités numériques et prévenir les prises de contrôle de comptes. Sa gamme phare YubiKey et son matériel YubiHSM offrent une authentification à deux facteurs résistante au phishing et sans mot de passe pour les particuliers, les entreprises et les grandes organisations, tandis que les SDK, les outils de gestion et les services cloud permettent des intégrations et des déploiements à grande échelle. Yubico met l'accent sur des solutions standardisées, faciles à déployer, réduisant la dépendance aux mots de passe et renforçant la sécurité d'accès à travers les plateformes.

Description

• Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters • Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services • Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities • Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users • Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey • Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies) • Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise clients • Marshall resources across Yubico as needed to support customers requirements

🎯 Exigences

• 3+ years of customer success or account management experience • Experience in working with complex, multi-divisional, multi-geographical customers • Proven track record of working in a customer facing role • Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary • Excellent problem-solving abilities and ability to communicate clearly, both written and oral • Excellent presentation skills and ability to speak to multiple audiences (ie: exec, business, technical) • Driven, self-motivated, enthusiastic, and with a “can do” attitude • Flexible approach, able to operate effectively with uncertainty and change • Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication • Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus • Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)

🏖️ Avantages

• Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. • Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. • Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. • Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. • Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. • Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total). • Commuter Benefits. If you need to commute to the office, we offer commuter benefits. • Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.