Customer Success Team Lead

Emploi pas sur LinkedIn

il y a 22 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

Zeely – AI Admaker

Site WebLinkedInTous les Emplois

eCommerce • Advertising • SaaS

Zeely est une plateforme innovante de création de publicités assistée par IA, conçue pour rationaliser et améliorer le processus publicitaire pour les marques de e-commerce et les spécialistes du marketing digital. Grâce à son application web, les utilisateurs peuvent générer sans effort des publicités vidéo et statiques à fort taux de conversion, en utilisant l'IA pour automatiser la création de publicités, la génération de scripts et l'optimisation des campagnes. Zeely vise à augmenter les ventes et à stimuler l'engagement en permettant aux entreprises de lancer des campagnes publicitaires efficaces sur des plateformes de médias sociaux populaires telles que Facebook, Instagram, TikTok, et bien d'autres, tout en nécessitant une expérience minimale en design ou en marketing.

1 - 10 employés

Fondée en 2021

🛍️ eCommerce

☁️ SaaS

Description

• Managing and developing a Customer Success team of 20+ agents • Analyzing and improving key metrics: FRT, RT, Quality Score, Retention, Refund Rate • Building transparent reporting and performance monitoring processes • Coaching and developing team members through 1:1 meetings and performance reviews • Designing and implementing initiatives to improve customer satisfaction • Collecting and systematizing product feedback for Product teams • Monitoring workload, efficiency, and adherence to SLA discipline • Collaborating with analysts, coaches, and the Head of CS to scale processes

🎯 Exigences

• 2+ years of experience as a Team Lead / Supervisor in Customer Success • Proven experience managing a team of 10+ people • Strong understanding of CS analytics and metric-based management • Hands-on experience with Intercom, Zendesk, or similar tools • Analytical mindset, structured approach, and accountability • Excellent leadership and communication skills • Nice to have: Experience in product or tech companies • Nice to have: Understanding of SaaS models and retention processes

🏖️ Avantages

• Opportunity to shape CS processes in a fast-growing AI-driven product expanding in the US market • Direct collaboration with the Head of Customer Success and Product Leads • Access to real user data and analytics • A team of strong professionals who value both speed and quality of decision-making • Remote-first format — work from anywhere, or join us at our offices in Warsaw or Kyiv • Day off & sick leave policy — we care about your work-life balance and comfort • Regular performance reviews to ensure transparent growth and fair recognition • Financial consulting support for private entrepreneurs from our expert team