Global Technical Escalation Engineer

🕒 il y a 8 jours

🏄 California, Connecticut, +1 états de plus – Distant

🏄 California – Remote 🦌 Connecticut – Remote ❄️ Minnesota – Remote

💵 $40 000 - $61 000 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

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ZEISS Group

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🏥 Santé

🧬 Biotechnologie

Manufacturing • Healthcare • Biotechnology

ZEISS est une entreprise technologique de premier plan à l'international dans les domaines de l'optique et de l'optoélectronique. Au cours de l'exercice précédent, le groupe ZEISS a généré un chiffre d'affaires annuel totalisant 10 milliards d'euros dans ses quatre segments : Technologie de Fabrication de Semi-conducteurs, Qualité Industrielle & Recherche, Technologie Médicale et Marchés Grand Public (statut : 30 septembre 2023). Avec environ 43 000 employés, ZEISS est actif à l'échelle mondiale dans près de 50 pays, possédant environ 30 sites de production, 60 entreprises de vente et de service et 27 centres de recherche et développement (statut : 30 septembre 2023). Fondée en 1846 à Iéna, l'entreprise a son siège social à Oberkochen, en Allemagne. La Fondation Carl Zeiss, l'une des plus grandes fondations en Allemagne dédiée à la promotion de la science, est l'unique propriétaire de la société holding, Carl Zeiss AG.Protection des données : www.zeiss.com/data-protectionMentions légales : http://zeiss.com/publisher Ceci est le compte LinkedIn officiel de ZEISS. Il suit la Netiquette de ZEISS : www.zeiss.com/netiquette

Description

• Serve as a key technical resource for Field Service Engineers, Affiliates, and Distributors by providing technical support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products • Act as the primary point of contact for technical inquiries and integration solutions from Field Service Engineers, Affiliates, and Distributors • Provide support through ticketing systems, telephone, email, and remote login tools • Address escalations on-site at domestic and international customer locations when necessary • Assist in managing and resolving complex technical escalations in a timely and effective manner • Ensure proper documentation and communication of solutions to stakeholders • Work closely with global support and engineering teams to resolve technical issues and address customer concerns • Foster cross-functional communication to drive alignment and efficiency • Contribute to the creation and maintenance of a robust knowledge base by documenting resolutions and field issues • Provide feedback to Quality and Engineering teams to support continuous improvement initiatives • Support the Global Service organization with project implementation on an exceptional basis or upon special request • Act as the service representative in relevant development projects, ensuring alignment with service requirements and customer needs • Perform additional tasks as requested by the immediate manager to support organizational goals

🎯 Exigences

• BA/BS in Engineering preferred • Minimum of approximately five (5) years’ experience as a Field Support Engineer or a Technical Escalation Engineer, preferably within medical device industry • High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities • Good Experience with electronics, optics, software, adjustment of optical instruments mechanics, personal computers, operating systems • IT-experiences: handling databases (InterBase, MySQL), networks • Experience with remote support systems • Excellent communication and interpersonal skills • Experience in collaborating in international project teams as well as readiness to travel internationally • Experienced in conducting training courses preferred • Must have a confident manner and good social and methodological skill • Strong verbal and written communication skills • Fluent in English; proficiency in Spanish and German preferred.

🏖️ Avantages

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay