Customer Support Coordinator

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Zeitview

Site WebLinkedInTous les Emplois

51 - 200 employés

🏗️ Construction

📦 Logistique

🏥 Santé

💰 €55 000 000 Series E en 2023-02

Construction • Logistics • Healthcare

Zeitview est une entreprise dédiée à accélérer la transition mondiale vers les énergies renouvelables et les infrastructures durables. Elle propose des solutions d'inspection avancées qui utilisent l'intelligence artificielle et l'apprentissage automatique pour analyser les données visuelles. Présente dans plus de 60 pays, Zeitview offre des inspections efficaces et des insights sur les propriétés à travers diverses catégories d'actifs, y compris l'éolien, le solaire, la construction, les télécommunications et les services publics. Leurs solutions visent à fournir des inspections sûres, rapides et économiques, aidant les clients à améliorer leurs opérations et à réduire les coûts de maintenance tout en promouvant des pratiques énergétiques et infrastructurelles durables.

Description

• Understand customers' business needs and objectives to effectively serve their needs. • Support administrative and financial activities with EMEA accounts. • Administer Purchase Orders internally. • Support invoicing reconciliation with the orders received. • Vendor platform management, providing updated documentation. • Support Commercial and marketing activities with EMEA accounts. • Communicating customer needs and feedback to other internal teams. • Facilitate non-conformities and ensure corrective actions are taken. • Support customer onboarding and setup. • Facilitate ongoing customer training when needed. • Work closely with sales, marketing, and product teams. • Collaborate with the technical support team to resolve customer issues.

🎯 Exigences

• Bachelor's degree preferred. • 3-5 years’ work experience in a fast-paced environment. • Experience supporting customers via email, live chat, phone, and video conferencing. • Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage. • Strong problem-solving skills with the ability to investigate issues and provide timely resolutions. • Ability to manage multiple priorities while maintaining attention to detail. • Comfortable working independently in a remote/virtual environment. • Customer-focused mindset with empathy, patience, and professionalism. • Strong organizational and time management skills. • Comfortable with Google Sheets and Excel, as well as good data management practices. • Familiarity with Salesforce CRM and sales tracking tools is a bonus. • Ability to troubleshoot basic technical issues and escalate complex cases appropriately. • Comfortable learning new software and internal systems quickly. • Able to build and maintain positive relationships with customers. • Able to travel when required.

🏖️ Avantages

• Statutory Health Benefits • Social Security • Sick Leave • Flexibility for employees should be the norm for companies • Autonomy and upward mobility • Diverse, equitable, and inclusive culture