Service Delivery – Project Coordinator

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Zella Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

🔒 Cybersecurity

Cybersecurity • Cloud Services • IT Support & Consulting

Zella Technologies est un fournisseur de services informatiques complet spécialisé dans les services gérés, la cybersécurité, les solutions cloud, ainsi que le support et le conseil en informatique. Avec une équipe de plus de 15,000 techniciens sur site et 300 techniciens à distance actifs dans cinq pays, Zella Technologies propose des solutions informatiques sur mesure adaptées aux besoins uniques des entreprises. Leurs offres incluent des systèmes VoIP, des sauvegardes cloud, des infrastructures en tant que service, et du conseil exécutif, assurant un support technologique robuste et une gestion proactive des environnements informatiques de leurs clients.

Description

• Take ownership of the operational flow behind customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through. • Ensure quotes are accurate, orders are placed correctly, shipments are tracked, and inventory is processed. • Coordinate deployments, follow up with customers, and validate vendor invoices before they go to accounting. • Help ensure documentation remains accurate, complete, and up to date. • Manage action items ensuring commitments and assignments do not get lost.

🎯 Exigences

• Learn the business and understand how our services are built and delivered • Keep track of many moving pieces at once • Stay highly organized and detail-oriented • Communicate clearly with customers, vendors, warehouse staff, technicians, partners, and leadership • Follow through and make sure work gets completed • Research products, pricing, vendors, licensing, and process options when needed • Build structure, templates, and better workflows over time • Spot gaps or inconsistencies before they become bigger problems • Take direction on the desired outcome and turn that into operational execution • Create and maintain organizational accountability around commitments and action items • Drive follow-through by ensuring assigned work remains visible until completed • Help ensure documentation remains accurate, complete, and current across operational areas • Balance persistence and professionalism when following up with internal teams, customers, and vendors • Escalate issues appropriately when commitments are repeatedly missed or ignored

🏖️ Avantages

• TBD