Commercial Account Executive

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Zendesk

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

💼 Conseil

📣 Marketing

📦 Logistique

💰 Grant en 2019-09

Consulting • Marketing • Logistics

Zendesk est une entreprise offrant une suite complète de solutions pour le service client et les ventes. Leurs services incluent la messagerie, le chat en direct, l'automatisation pilotée par l'IA, la confidentialité et la protection des données, ainsi qu'un espace de travail pour les agents, tous conçus pour améliorer l'expérience client et optimiser les opérations de support. Leur plateforme est conçue pour être flexible et évolutive, s'adressant aux entreprises de toutes tailles, y compris les petites entreprises, les startups et les grandes corporations. Zendesk met l'accent sur l'importance des flux de travail intégrés et des interactions client personnalisées, en tirant parti des données clients et de l'IA pour améliorer l'efficacité du service. De plus, ils fournissent des services professionnels, des ressources de formation et accordent une grande importance à la diversité, à l'inclusion et à la durabilité.

Description

• Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts in Spain & Portugal. • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. • Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. • Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Spanish and Portuguese existing clients. • Create quarterly territory plans, developing strategies and actionable tactics to increase our market share. • Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction. • Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. • Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. • Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. • Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. • Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. • Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

🎯 Exigences

• BA/BS degree or equivalent experience required. • Experience in cloud/software B2B / AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets. • Strong, consistent track record of achieving targets & quota achievement • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. • A history of successfully selling to C-level executives. • Outstanding presentation, negotiation, and deal-closing abilities. • Experience creating and leveraging territory and account plans. • An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. • Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. • Ability to travel to customer locations • Spanish and English (Portuguese is a plus)

🏖️ Avantages

• Flexible working arrangements • Professional development opportunities