Casualty Claims Manager

🕒 il y a 8 jours

🏄 California – Distant

🏄 California – Remote

💵 $103 741 - $149 552 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Zenith Insurance Company (United States)

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1951

🤝 B2B

💸 Finance

B2B • Finance

La Zenith Insurance Company (États-Unis) est un assureur de biens commerciaux et de responsabilité civile qui offre des produits d'assurance pour les accidents du travail, les biens, la responsabilité civile et l'automobile, ainsi que des services de réclamations associés aux entreprises. L'entreprise propose un soutien aux agents et courtiers, des outils en ligne pour les assurés (déclaration de sinistres, paiement de primes et informations sur les fournisseurs/pharmacies), des ressources en gestion des risques, et met l'accent sur le service, la déclaration de fraude et la diversité des fournisseurs.

Description

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary. • Responsible for oversight and management of large loss claims. • Develops and enforces strategy for claims resolution. • Works with defense counsel as necessary to expedite claim resolution, and manage LAE. • Ensures all claims professionals demonstrate technical and customer service excellence. • Manages claim file reviews or quality control inspections; and manages correction actions as necessary. • Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications. • Responsible for hiring, coaching, retention, training, and performance management of claims professionals. • Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy. • Manages team of supervisors and field representatives who are primarily responsible for large loss claims. • Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members. • Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exception claims service according to customer needs and industry trends. • Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system 'rules'. • Manage and assign responsibilities on special projects as needed. • Works productively and harmoniously with others on a consistent basis, including Agency partnerships. • Responds positively to direction and feedback regarding performance. • Consistently maintains professional and appropriate demeanor. • Performs other duties as assigned.

🎯 Exigences

• High School Diploma Or equivalent combination of training/experience required • Bachelor’s Degree or equivalent combination of training/experience required • 5+ years progressively relevant leadership experience required • 5+ years experience managing P&C claims required • Litigated claims handling experience • Business Auto claims experience preferred • Strong written and verbal communications, organizational and time management skills. • Strong organizational and time management skills. • Applied claims leadership skills. • Proficient with MS Office suite of products. • Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations. • Strong presentation skills. • Demonstrated knowledge of understanding relevant case law or claim related regulations. • Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

🏖️ Avantages

• Medical, Dental and Vision Insurance • Flexible Spending Accounts • Paid Parental Leave • Life, AD&D and Disability Insurance • 401(k), Employee Share Purchase Plan (ESPP) • Education and Training Reimbursement • Paid Leave: 3 weeks/year • Vacation, 2 weeks/year • Sick Leave 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays • Employee Assistance Program (EAP)