Senior Client Success Manager

il y a 22 jours

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Zeta Global

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SaaS • Artificial Intelligence • B2B

Zeta Global est une plateforme marketing alimentée par l'IA qui exploite une IA propriétaire et des billions de signaux de consommateurs pour acquérir, développer et fidéliser les clients de manière plus efficace. La Zeta Marketing Platform (ZMP) propose une suite complète d'outils, notamment la gestion de données, des plateformes de données clients (CDP), des fournisseurs de services de messagerie (ESP) et le traitement de signal numérique (DSP), afin de créer des expériences client individualisées et d'améliorer les résultats marketing. Zeta met l'accent sur le marketing omnicanal, l'intelligence client et les stratégies marketing basées sur les données, en partenariat avec des marques, des agences et des éditeurs du monde entier pour accélérer la croissance et l'engagement des marques. Leur plateforme est conçue pour résoudre des défis marketing complexes avec des solutions pour l'acquisition, le développement et la fidélisation de la clientèle grâce à l'IA prédictive et aux données consommateurs exploitables.

1001 - 5000 employés

Fondée en 2007

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

💰 Post-IPO Debt en 2024-09

Description

• Apply knowledge of Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc. • Serve as primary point person for any/all campaign requests and communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc. • Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers. • Coordinate, manage, and organize all facets of campaign management including custom creative buildouts, data management, and thorough documentation of all processes associated with your book of clients. • Conceptualize and manage project timelines, coordinating with internal teams to meet client goals. • Lead weekly client status meetings and own client-facing project management documentation to track deliverables. • Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables. • Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes. • Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations. • Share accumulated expertise with clients to advise on campaign strategies that aim at generating scalable performance results. • Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients. • Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success. • Manage the flow of campaigns from start to finish.

🎯 Exigences

• 6+ years of experience in online advertising within Customer Success/Account Management, and/or Sales function. • Comfort holding yourself and your teammates accountable to mutual agreements and goals • Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process. • Proud reputation as a "go-getter" with comfort digging into challenges. • Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills. • Passion for media and data, and a thorough understanding of the digital advertising industry • Strong analytical skills, including high level of comfort with Excel • Strong presentation skills, including a high level of comfort with PowerPoint • Excellent persuasive writing, communication, and presentation skills • Able to work independently, while being open to direction and guidance • Travel as needed

🏖️ Avantages

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!