Client Success Advisor

🕒 il y a 6 jours

🏄 California, Idaho, +3 états de plus – Distant

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $28 - $44 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Zoetis

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1952

🧬 Biotechnologie

💊 Pharmaceutique

🔬 Science

Biotechnology • Pharmaceuticals • Science

Zoetis est la première entreprise mondiale de santé animale, engagée à nourrir le monde et l'humanité en faisant progresser les soins pour les animaux. Avec plus de 70 ans d'innovation, Zoetis développe un large portefeuille et pipeline de médicaments, vaccins, diagnostics et technologies couvrant un continuum de soins pour prévoir, prévenir, détecter et traiter les maladies animales. Présente dans plus de 100 pays, l'entreprise soutient les éleveurs, vétérinaires et propriétaires d'animaux à travers le monde. Zoetis est guidée par la science et leur passion partagée pour le lien entre l'homme et l'animal, visant à créer un monde plus durable et plus sain pour tous.

Description

• Provide exceptional service, advisement and order-taking for clients and veterinarians that call Platinum Performance daily • Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals • Serve and nurture client relationships to achieve a targeted NPS and targeted retention • Compose clear correspondence to clients through email and text to provide the highest level of friendly, informed, and personalized service recommending products that produce results or to solve moderately complex problems • Work cohesively with other Platinum Advisors and Client Success Manager to learn with a growth mindset • Shows capacity to learn both technical (nutrition) and operational (systems) skills • May seek input of other Advisors or assist to serve as a resource for the minimally complex problems • Work collaboratively and cross functionally with other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

🎯 Exigences

• Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry • Bachelor’s degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields • Knowledge of equine or small animal nutritional products; or the equine industry • Ability to accurately communicate on subjects of equine and small animal nutritional products; or the equine industry • Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail • Excellent communication skills with clients and team members • Ability to read general business periodicals, professional journals, technical procedures, or government regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Basic math skills required • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form • Ability to deal with problems involving several concrete variables in standardized situations • To perform this job successfully, an individual should have working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail • knowledge of media production, communication, and dissemination techniques and methods • Knowledge of and experience with business management, strategic planning, resource allocation, production methods, leadership techniques, and coordination of people and resources • Skilled at developing, motivating, and directing people as they work and identifying the best people for the job. • Some travel required • Able to provide a quiet work environment and internet access.

🏖️ Avantages

• healthcare and insurance benefits beginning on day one • a 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation