Diagnostics Technical Specialist

🕒 il y a 1 jour

🍂 Massachusetts, Rhode Island – Distant

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💵 $69 000 - $100 000 / an

⏰ Temps Plein

🟢 Junior

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Zoetis

Zoetis

10 000+ employés

Fondée en 1952

🏥 Santé

🍽️ Alimentation et boissons

🏭 Fabrication

Healthcare • Food & Beverage • Manufacturing

Zoetis est la première entreprise mondiale de santé animale, engagée à nourrir le monde et l'humanité en faisant progresser les soins pour les animaux. Avec plus de 70 ans d'innovation, Zoetis développe un large portefeuille et pipeline de médicaments, vaccins, diagnostics et technologies couvrant un continuum de soins pour prévoir, prévenir, détecter et traiter les maladies animales. Présente dans plus de 100 pays, l'entreprise soutient les éleveurs, vétérinaires et propriétaires d'animaux à travers le monde. Zoetis est guidée par la science et leur passion partagée pour le lien entre l'homme et l'animal, visant à créer un monde plus durable et plus sain pour tous.

Description

• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Support implementation, training, operation, applications, and problem resolution for veterinary diagnostics products • Manage the business health and customer satisfaction of assigned territories • Improve diagnostic product utilization, adoption, and implementation timelines • Identify, quantify, qualify, track, and evaluate clinic pain points • Facilitate, develop, design, and implement clinic workflow processes • Respond to onsite technical support requests and troubleshoot complex system problems • Provide formal and informal product guidance, instruction, and training presentations • Complete post-sale product installation and validation, applications training, and operations training • Document daily activities and prepare detailed customer-visit reports, including satisfaction information • Collaborate with the Area Business Manager and Diagnostic Solutions Consultant • Engage top customer DVMs and practice managers to expand product-line adoption • Identify and report opportunities for additional analyzers and new customer opportunities through referrals • Attend initial training in Union City, California and Parsippany, New Jersey, plus national and regional meetings requiring out-of-state travel

🎯 Exigences

• At least one year of experience working in a clinical setting • Basic computer skills, including Microsoft Office, Excel, and Adobe • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset and demonstrable critical thinking skills • Availability and willingness to travel up to 90% of the work week in the territory • Flexibility to accommodate customer visit requests • Associate’s degree required; Bachelor’s degree preferred or equivalent experience • Degree from a Veterinary Technology Program preferred • Credentialed Veterinary Technician preferred • Expertise in veterinary terminology/science • Presentation skills and ability to transport, set up, and demonstrate equipment • Organizational, prioritization, and time management skills • Ability to multi-task and work independently • Valid driver’s license, clean driving record, and auto insurance • Ability to safely lift and move 60 lbs • Authorization to work in the US for Zoetis; sponsorship subject to Zoetis discretion

🏖️ Avantages

• Short-term incentive compensation • Long-term incentives • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation

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