Duke Careers
10,000+ employees
Founded 1924
📚 Education
🤝 Non-profit
🌍 Social Impact
Education • Non-profit • Social Impact
Duke Careers is a platform connected to Duke University's rich legacy, established in 1924. It aims to celebrate the centennial of Duke University while providing resources, stories, and interviews that reflect the university's history, current achievements, and future aspirations. A key focus of Duke Careers is to engage with alumni and the community, showcasing the transformative impact of education and leadership within the university.
Patient Account Analyst – Operations Improvement
Job not on LinkedIn
🕒 May 14
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Duke Careers
10,000+ employees
Founded 1924
📚 Education
🤝 Non-profit
🌍 Social Impact
Education • Non-profit • Social Impact
Duke Careers is a platform connected to Duke University's rich legacy, established in 1924. It aims to celebrate the centennial of Duke University while providing resources, stories, and interviews that reflect the university's history, current achievements, and future aspirations. A key focus of Duke Careers is to engage with alumni and the community, showcasing the transformative impact of education and leadership within the university.
📋 Description
• Supports Operations Improvement in issue identification, analysis, testing and implementation of process improvements • Troubleshoot Operational Issues & Data Analysis – 70% • Serve as a primary system troubleshooter for issues reported by PRMO operations • Proactively stay abreast of operational workflows across the revenue cycle • Investigate issues to determine systematic root cause • Utilize Epic SlicerDicer and Tableau for data analysis • Develop recommendations for system fixes and perform testing • Monitor System Optimization Opportunities – 20% • Assist in tracking Duke's status of implementing Epic developments • Monitor Epic Pulse dashboards for opportunities • Support bi-annual Epic upgrade testing efforts
🎯 Requirements
• Bachelor’s degree in business, healthcare administration, accounting, finance or a related field • Minimum of four years of applicable experience • Previous experience managing complex projects involving multiple stakeholders • Epic Certification/Proficiency preferred • Knowledge of core systems integration and interfaces (Epic, 3M, Onbase) • Ability to investigate, analyze information, perform root cause analysis, and implement optimization opportunities • Ability to manage multiple competing priorities in a fast-paced environment • Strong interpersonal and communication skills
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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