Go Answer
B2B • B2C • Customer Service
Go Answer is a top-rated call center and customer support service specializing in providing 24/7 virtual receptionist solutions. Voted the Top Call Center for 2024 by Forbes, Go Answer offers live answering services, web chat support, and tailored solutions for various industries including legal, healthcare, real estate, and finance. Their team of bilingual, expertly trained receptionists ensures that businesses never miss a call or lead, enhancing customer experiences through personalized communication and efficient problem-solving.
201 - 500 employees
Founded 2012
🤝 B2B
👥 B2C
Customer Success Specialist
Job not on LinkedIn
November 5
Go Answer
B2B • B2C • Customer Service
Go Answer is a top-rated call center and customer support service specializing in providing 24/7 virtual receptionist solutions. Voted the Top Call Center for 2024 by Forbes, Go Answer offers live answering services, web chat support, and tailored solutions for various industries including legal, healthcare, real estate, and finance. Their team of bilingual, expertly trained receptionists ensures that businesses never miss a call or lead, enhancing customer experiences through personalized communication and efficient problem-solving.
201 - 500 employees
Founded 2012
🤝 B2B
👥 B2C
📋 Description
• Provide support and training to the customer service team. • Establish and maintain a good strategic advisor relationship to increase the sales of the organization. • Ensure proper implementation of business growth strategies. • Develop and implement efficient customer success strategies. • Collect data to clearly understand the needs of the customers. • Take care of customer satisfaction by coming up with customer support content. • Discuss points related to customer satisfaction with the higher officials.
🎯 Requirements
• Bachelor’s degree in Business administration or other related courses. • Proven experience as a Customer Success Specialist or in other relevant roles. • Knowledge of customer success strategies and sales growth strategies. • Excellent verbal and written communication skills. • Inspiring leadership qualities and strategic planning skills. • Analytical mind and problem-solving ability. • Good team player and multitasker.
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