IoT Solution Engineer – North America

October 9

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1NCE

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Telecommunications • IoT • Transport

1NCE is a leading provider of managed connectivity services tailored for low-bandwidth IoT applications such as GPS tracking. The company offers a unique and disruptive price model with the 1NCE IoT Lifetime Flat rate, allowing customers to connect their IoT devices for 10 years at just 10 dollars. 1NCE collaborates with major telecom operators to ensure Tier-1 grade connectivity and broad coverage across 173 countries, supporting various radio standards including 2G, 3G, 4G, and LTE-M. Their services and products, like rugged IoT SIM cards and chips, cater to diverse sectors including transport, agriculture, healthcare, and consumer electronics, making IoT integration seamless and cost-effective globally.

201 - 500 employees

Founded 2017

📡 Telecommunications

🚗 Transport

💰 Venture Round on 2022-06

📋 Description

• Educate our clients on technical solutions, enhancing their understanding and application • Consult on a diverse range of 2nd level customer tickets, collaborating with various product teams for resolution • Lead the escalation process of customer tickets, providing regular updates to management • Liaise between 1NCE, our suppliers, and customers to coordinate effective solutions • Ensure resolutions meet customer satisfaction, including coordinating escalations with suppliers when necessary • Contribute to our product's success by ensuring customers fully comprehend and can integrate our product into their environments • Assist the pre-sales team during customer appointments by tailoring our products to specific customer needs • Demonstrate a passion for technology, confidently simulating customer setups from IoT devices to server applications

🎯 Requirements

• Knowledge of mobile network architecture, particularly core networks and network protocols • Understanding of IoT devices and skill in analyzing network traces (e.g., using Wireshark) • Experience in managing IoT devices/modems (e.g., using Raspberry Pi or Arduino) • Proficient in troubleshooting network issues, interpreting network traces, and resolving potential issues • Solid understanding of network protocols (TCP/UDP, MQTT, HTTP, GTP, MAP) • Experience in programming languages for script creation (e.g., C++) • Competence with BSS applications, APIs, and web interfaces • Work experience in cloud environments, such as AWS • Familiarity with incident and problem management (e.g., ITIL standards) • Experience with Atlassian products like Jira and Confluence is preferred • Experience with Cloud Solutions is a plus

🏖️ Benefits

• Short decision-making paths and creative freedom • Work environment defined by respect, close and informal communications • Plenty of space for new ideas and strategies • Flexible working models to accommodate work-life balance • Work around the globe program • Nilo.Health platform for your well-being • 26 days of paid annual leave • Global and local events to strengthen team spirit