Service Manager – IoT

November 20

Apply Now

Receive Emails with Similar Jobs

1NCE

WebsiteLinkedInAll Job Openings

Telecommunications • IoT • Transport

1NCE is a leading provider of managed connectivity services tailored for low-bandwidth IoT applications such as GPS tracking. The company offers a unique and disruptive price model with the 1NCE IoT Lifetime Flat rate, allowing customers to connect their IoT devices for 10 years at just 10 dollars. 1NCE collaborates with major telecom operators to ensure Tier-1 grade connectivity and broad coverage across 173 countries, supporting various radio standards including 2G, 3G, 4G, and LTE-M. Their services and products, like rugged IoT SIM cards and chips, cater to diverse sectors including transport, agriculture, healthcare, and consumer electronics, making IoT integration seamless and cost-effective globally.

201 - 500 employees

Founded 2017

📡 Telecommunications

🚗 Transport

💰 Venture Round on 2022-06

📋 Description

• You manage Service Delivery performance on a tactical level according to defined SLAs • You ensure high-quality service by managing 1NCE service providers in line with SLAs • You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF) • You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence • You are responsible for steering the further development of all 1NCE support tools relevant to service processes • You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports • You conduct regular review meetings with partners, key accounts, and service providers • You support internal 1NCE teams in designing contractual and financial elements

🎯 Requirements

• You have completed a degree in Informatics, Computer Science, or a closely related field • You are familiar with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF) • You bring experience as a Service Manager • A strong background in telecommunications is highly beneficial, though experience from an IT-focused environment is equally valuable • You enjoy conceptual work and are eager to deepen your passion for digital innovations, modern cloud service architectures, and agile methodologies • You are capable of making accurate effort and requirement estimations • You can present complex technical solutions in a simple and understandable way • You work effectively as part of a team and maintain a strong customer focus • You communicate clearly, demonstrate strong self-assertion when needed, and maintain a professional presence across different stakeholders • You have strong English language skills, with fluency at a C1 level in both speaking and writing

🏖️ Benefits

• Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future • A work environment defined by respect, close and informal communications among teams, departments, and management • Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results • Working on cutting-edge technologies • Flexible working models to accommodate work-life balance • Work around the globe program • Nilo.Health platform for your well-being • 26 days of paid annual leave • Global and local events to strengthen our team spirit and have fun together • And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)