Digital Customer Success Campaign Manager

🕒 6 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $96k - $134k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Performance Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal • Develop targeted campaigns that move customers from trial to meaningful product adoption and guide them toward the right next step • Draft, edit, and optimize customer-facing email campaigns connected to education resources and other digital experiences • Use customer signals, milestones, and behaviors to identify friction or opportunity and create timely interventions • Monitor engagement, activation, product usage, retention, and expansion metrics • Use experimentation and cohort analysis to improve campaign results • Partner with Data and Analytics teams on dashboards and reporting • Make informed recommendations based on campaign and customer insights • Collaborate with Product, Customer Success, Marketing, Operations, and Content teams • Use Gainsight, Salesforce, marketing automation platforms, and AI solutions to improve campaign quality, testing speed, and operational efficiency • Report to the Senior Manager, Digital Customer Success

🎯 Requirements

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a SaaS environment • Ownership of or significant contribution to lifecycle or digital customer programs with measurable impact • Ability to write clear, engaging customer-facing communications • Ability to adapt messaging for different audiences and customer needs • Ability to interpret customer and product usage data • Ability to identify patterns and turn insights into campaign and journey improvements • Ability to work across Customer Success, Product, Marketing, Data, Operations, and Content teams • Ability to navigate changing priorities and build new programs from the ground up • Experience using AI tools for campaign development, analysis, experimentation, or content creation is a bonus • Experience with 1Password, cybersecurity, or a similar technology product is a bonus • Must already live in and be legally authorized to work in the United States or Canada • 1Password does not provide work authorization, relocation assistance, or sponsorship/transferring of a visa • Successful applicants must complete a background check

🏖️ Benefits

• Immediate participation in 1Password's benefits program, including health and dental benefits • 401(k) for USA-based roles • RRSP for Canada-based roles • Generous paid time off (PTO) • Equity grant • Participation in incentive programs, where applicable • Maternity and parental leave top-up programs • Competitive health benefits • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • In-person onboarding in Toronto for all go-to-market roles • Occasional travel to department-wide offsites, quarterly department meetings, and periodic customer events