Senior Director of Implementation

October 23

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1Password

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Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

📋 Description

• Define and drive the strategic vision for implementation and professional services. • Build, lead, and mentor a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists. • Develop and manage team KPIs (e.g., time-to-value, project success rate, utilization, NPS, CSAT). • Partner with CS, Sales, Product, and Marketing to align on customer requirements and solution delivery. • Lead key strategic initiatives to drive deployment, time to value, product adoption and customer satisfaction. • Cultivate trusted relationships with peer leaders and VPs to understand their needs, challenges, and priorities. • Standardize and continuously improve onboarding, implementation, and technical delivery processes. • Create scalable playbooks and frameworks to support implementations across segments. • Drive operational efficiency through tools, systems, and automation. • Track and report on project health, implementation performance, and customer outcomes. • Oversee delivery of implementation projects, ensuring they meet scope, timeline, and quality standards. • Foster a customer-first mindset focused on long-term success and ROI. • Partner with key leaders and lead the planning, communication, implementation, and evaluation of effective, integrated change initiatives. • Build and lead a high-performing team and coach direct reports.

🎯 Requirements

• 10+ years of experience in professional services, customer onboarding, or implementation roles • at least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry • proven track record of scaling onboarding programs across SMB, Commercial, and Enterprise • strong business acumen with expertise in program and project management skills • strong analytical and strategic thinking skills • solid experience in operational excellence, including process improvement, system optimization, and performance metric management • demonstrated ability to collaborate effectively cross-functionally with senior leaders and teams • excellent communication and interpersonal skills • proven success in building, developing and scaling high-performing teams

🏖️ Benefits

• immediate participation in 1Password's benefits program (health, dental, 401k and many others) • utilization of our generous paid time off • an equity grant • participation in our incentive programs