Senior Manager, Technical Operations

Job not on LinkedIn

October 24

Apply Now

Receive Emails with Similar Jobs

1Password

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

📋 Description

• Define and execute the vision for the technical infrastructure, integrations, and data systems that power the Customer Experience organization • Drive operational excellence and scalability by leading the design, implementation, and continuous optimization of tools, workflows, and data pipelines • Shape how technology, data, and automation fuel decision-making, ensuring solutions are strategic, scalable, and deliver measurable impact across the customer journey • Ensure the Customer Experience organization operates on a foundation of robust, interconnected, and data-informed technology • Empower leaders and teams to make confident, evidence-based decisions, enhancing customer outcomes and operational performance • Collaborate cross-functionally with CX, Product, Engineering, Business Systems, and other partners to align technology investments • Establish strong data governance and compliance practices • Oversee successful delivery of technology initiatives and lead escalation and incident management processes • Foster a culture of innovation, accountability, and continuous improvement

🎯 Requirements

• 8+ years of experience in technology management, systems integration, or data-driven operational roles, with at least 2 years in a senior leadership capacity. • Proven track record of leading high-performing technical or Customer Experience operations teams, fostering collaboration, accountability, and innovation to deliver meaningful customer outcomes. • Experience developing and executing cross-functional strategies that align Customer Support, Customer Success, Product, and Technology teams around shared goals and measurable impact. • Deep expertise in implementing and optimizing Customer Experience tools and ecosystems, including support platforms, workflow automation, customer success dashboards, and SLA management systems, to improve scalability, efficiency, and customer satisfaction. • Experience contributing to or leading an AI strategy roadmap, identifying opportunities to integrate AI and automation into CX systems, analytics, and operations to enhance performance, reduce friction, and improve customer outcomes. • Strong analytical and strategic capability, with demonstrated success in leveraging data, automation, and insights to optimize workflows, drive continuous improvement, and inform executive-level decisions. • Exceptional communication and leadership skills, with the ability to mentor and develop team members, facilitate collaboration across departments, and present technical and operational insights to senior stakeholders. • Customer-centric mindset with data-driven execution, balancing strategic oversight with hands-on leadership to deliver operational excellence that drives retention, loyalty, and customer success.

🏖️ Benefits

• Immediate participation in 1Password's benefits program (health, dental, 401k and many others) • Utilization of our generous paid time off • Equity grant • Participation in our incentive programs