Staff Technical Account Manager, German

🔥 50 minutes ago

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings. • Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership. • Mentor other team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for highly complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

🎯 Requirements

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment. • Fluent in German; written and spoken • Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements. • Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value. • Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement. • Advanced understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR. • Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments. • Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain. • Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps. • Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes. • Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices. • Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

🏖️ Benefits

• Immediate participation in 1Password's benefits program (health, dental, pension, and many others) • Generous paid time off • Equity grant • Participation in incentive programs