Quality & Compliance Officer

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1st for Awarding (previously 1st for EPA)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📚 Education

🤝 B2B

Education • B2B

1st for Awarding is an end-point assessment organisation (EPAO) delivering expert-led apprenticeship assessments, resources and ongoing support for training providers, employers and apprentices across a wide range of standards—particularly in digital, IT, data, business administration, marketing and leadership. The company provides assessment delivery, quality assurance, pre-completion and gateway support, curriculum alignment insights, and partnership services designed to improve achievement rates and reduce risk for providers and employers.

📋 Description

• Provide administrative support to the Quality & Compliance function • Ensure the accurate processing of certification activity and maintenance of quality records • Support compliance with regulatory requirements, internal policies, and service standards • Review Statements of Results (SoRs) for completeness and accuracy • Process certification claims in line with company procedures • Maintain certification records, trackers and databases • Monitor certification turnaround times and escalate issues as required • Manage the Quality & Compliance mailbox and respond to quality and compliance queries • Maintain version control of policies, procedures and quality documentation • Support the preparation of compliance and regulatory reports • Assist with evidence gathering for internal and external audits • Maintain accurate compliance records and action logs • Support quality reporting and dashboard production • Identify opportunities to improve administrative processes

🎯 Requirements

• Experience working within an awarding organisation (AO), EPAO, training provider or other regulated environment. • Previous experience in an administrative, coordinator or support role • Excellent attention to detail and high levels of accuracy • Strong organisational and time management skills • Experience maintaining records, trackers or databases • Excellent written and verbal communication skills • Proficient in Microsoft Office applications, particularly Outlook, Word and Excel • Ability to prioritise workload and manage multiple tasks effectively • Ability to follow processes and maintain accurate records and audit trails • Professional, reliable and customer-focused approach • Ability to work independently and as part of a team • GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

🏖️ Benefits

• Remote-first role with built-in flexibility • Monthly co-working days (lunch included!) • 25 days ’ holiday + 8 bank holidays • 8 Wellbeing Hours per year • Flexible working, agreed up front to suit you and the business • All the tech you need