Customer Service, Phone Support Virtual Assistant

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer incoming customer calls professionally and courteously • Respond to customer inquiries regarding bus transportation services • Follow up with customers who have requested quotes • Communicate pricing based on pricing provided by the client • Take accurate notes regarding customer questions, requests, and concerns • Follow up with customers who return calls or respond via email • Leave clear and professional voicemails when customers cannot be reached • Escalate questions or situations requiring the client’s input • Follow the client’s instructions and guidance when communicating with customers • Maintain organized records of customer interactions and follow-ups • Provide excellent customer service throughout the inquiry and booking process • Assist with additional administrative or customer service tasks as the business grows • Perform services professionally according to agreed timelines, guidelines, and deliverables

🎯 Requirements

• Previous experience in customer service, phone support, appointment setting, sales support, or a similar role • Excellent spoken and written English • Clear, professional, and confident phone communication • Comfortable speaking with customers and handling questions professionally • Strong listening and communication skills • Ability to accurately document customer information and follow-up requirements • Reliable and dependable attendance • Strong attention to detail and organization • Ability to follow established instructions and processes • Comfortable working independently while knowing when to escalate issues • Reliable high-speed internet connection • Reliable power backup • Quiet, professional workspace suitable for handling customer calls • Computer/laptop capable of running required communication and business applications • Ability to work with the client’s 3CX phone system • 16 contracted hours per week, Monday through Thursday, 9:00 AM–1:00 PM UK time

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you