Freight Brokerage Operations Virtual Assistant

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Perform accurate data entry into the company's Transportation Management System (TMS) • Update and maintain shipment records and customer information • Follow established SOPs and training materials to complete tasks efficiently • Ensure all data entered is accurate, complete, and up to date • Organize and manage transportation-related documentation • Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs) • Send follow-up emails to carriers and drivers regarding missing documentation • Assist with load closure processes • Track shipments from pickup through delivery • Monitor shipment statuses and verify driver ETAs • Communicate with carriers and drivers via email and phone when necessary • Update shipment milestones and tracking information within the TMS and to customers • Assist with load management and operational workflows • Support quoting and RFQ processes as responsibilities expand

🎯 Requirements

• Previous experience in logistics, freight brokerage, transportation, or supply chain operations • Excellent written and verbal English communication skills • Strong attention to detail and organizational abilities • Ability to learn new systems and processes quickly • Self-starter who requires minimal supervision after training • Comfortable following SOPs and recorded training materials • Proficient with email communication • Reliable internet connection and dedicated remote workspace • Familiarity with freight brokerage operations (preferred) • Understanding of transportation terminology and workflows (preferred) • Knowledge of TMS, BOL, POD, and track and trace procedures (preferred) • Experience with load tracking and freight documentation (preferred) • Intermediate Microsoft Excel skills (preferred)

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!