L2/L3 Support Consultant

Job not on LinkedIn

November 19

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Logo of 2COMS Consulting Pvt. Ltd.

2COMS Consulting Pvt. Ltd.

Recruitment • HR Tech • B2B

2COMS Consulting Pvt. Ltd. is an India-based recruitment and staffing firm with decades of experience providing end-to-end talent solutions for employers and job seekers. The company offers general and IT staffing, apprenticeship management, hire-train-deploy programs, RPO and international recruitment, gig workforce services, and digital HR/recruitment technology solutions to streamline hiring and reduce training costs. With pan-India operations and clients across sectors like BPO/KPO, retail, and IT, 2COMS focuses on placing candidates, managing apprenticeships, and delivering HRTech-enabled recruitment outsourcing.

10,000+ employees

Founded 1999

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Manage advanced configurations, integrations, and troubleshooting of Darwinbox systems. • Handle and resolve escalated support cases from the L1 support team. • Identify and implement process improvements, best practices, and advisory recommendations. • Collaborate with the Darwinbox vendor and product teams to address system enhancements and resolve critical issues.

🎯 Requirements

• 5–8 years of hands-on experience in Darwinbox implementation, support, or similar HRMS platforms. • Proven track record in managing complex system integrations and technical escalations. • Strong analytical and problem-solving skills with a detail-oriented approach. • Excellent communication and collaboration abilities, particularly in remote, cross-functional settings. • Experience working directly with vendors or product teams to drive resolution and improvements.

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Remote work options

Apply Now

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