Technical Operations Associate

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November 14

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365id

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Cybersecurity • Compliance • Fintech

365id is a company that specializes in market-leading ID verification solutions aimed at preventing fraud, ensuring compliance, and enhancing customer experience across various industries. Their services include real-time verification of ID documents through easy-to-use scanners and software, designed to streamline the customer onboarding process while meeting legal requirements. Trusted by banks, car rental companies, hotels, and many others, 365id focuses on providing secure, reliable, and efficient identity verification solutions that can easily integrate into existing business systems.

11 - 50 employees

Founded 2015

🔒 Cybersecurity

📋 Compliance

💳 Fintech

📋 Description

• Maintain regular contact with key customers, ensuring their needs are met, operationally, and, for matters of support, in coordination with the 365 Support Team • Occasional travel to customer site to install/repair hardware as required • Lead all logistics and invoicing related administrative processes • Package and document all outbound shipments directly to customers. • Coordinate with 365 operations and external providers to achieve timely deliveries • Perform testing and troubleshooting of electrical products to verify correct operation. • Regular stocktaking and reconciliation of inventory with Finance and third party provider • Document and verify correct inbound shipments from manufacturers with third party provider and broker agencies

🎯 Requirements

• Experience preferably in vending equipment , computers , IT would suit existing field engineer , remanufacture specialist • Experience in customer service, support, and/or order fulfilment. • Experience with SAGE or similar ERP’s/CRM a plus. • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software tools. • Basic understanding of shipping, packing, and/or logistics processes. • Familiarity with technical manuals and ability to troubleshoot electronics. • Excellent communication (oral and written) skills. • Self-motivated, detail-oriented, organized, and able to multitask. • Able to work independently and efficiently to meet deadlines. • Must be able to identify, assess and solve problems. • Strong work ethic and leadership ability. • Demonstrate passion for service.

🏖️ Benefits

• Health insurance • Flexible working hours • Occasional customer site visits