Service Engineer

Job not on LinkedIn

October 31

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+22 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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3DR Labs

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Biotechnology • Artificial Intelligence

3DR Labs is the largest and most respected 3D medical image post-processing lab in the United States, offering 24/7/365 access to advanced 3D software and expert radiologic technologists. The company specializes in cardiac, neuro, cardiothoracic, abdominal, and musculoskeletal advanced image processing. 3DR Labs utilizes cutting-edge AI-enabled products to improve turnaround time and efficiency, providing a variety of post-processing services including cardiac CT and MR, neuro imaging, and orthopedic studies. With more than 500,000 patient cases processed annually for over 900 clients nationally, 3DR Labs ensures high-quality, consistent, and cost-effective visualization services, enhancing the capabilities of medical facilities around the country.

51 - 200 employees

Founded 2005

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

📋 Description

• Manage the full lifecycle of solution services including incident resolution, new deployments, configuration updates, workflow enhancements, and ongoing service requests. • Lead root cause analysis and implement long-term solutions to recurring issues. • Use data analytics to identify trends, detect early warning signals, prevent service degradation and outages, and optimize system performance. • Serve as a bridge between technical teams and business units to ensure alignment and satisfaction. • Continuously evaluate and enhance support processes to improve service quality, scalability, and efficiency. • Maintain accurate records of configurations, incidents, and service performance metrics.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3+ years of experience in IT service management or technical support. • Knowledge of healthcare data interoperability standards including DICOM, HL7, and FHIR. • Experience with medical imaging applications including PACS, VNA, and image routing solutions. • Strong grasp of IT infrastructure concepts (networks, servers, storage, virtualization, security). • Strong understanding service delivery frameworks. • Excellent problem-solving, communication, and stakeholder management skills. • Experience with service tools and data analysis platforms.

🏖️ Benefits

• EEO we’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment. Accommodation requests can be made by emailing a member of the HR team