Quality Analyst

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November 13

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3M

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Manufacturing • Healthcare • Automotive

3M is a global innovation company that operates in a multitude of sectors, offering a diverse range of products such as abrasives, adhesives, advanced materials, automotive parts, dental products, electrical components, medical supplies, personal protective equipment, and much more. Known for its commitment to science and innovation, 3M is constantly working on developing solutions that address global challenges, including sustainability efforts aimed at achieving carbon neutrality and reducing water usage. With a focus on solving both big and small problems, 3M leverages its vast portfolio of over 100,000 patents to deliver practical solutions across various industries, from healthcare and electronics to transportation and safety.

10,000+ employees

Founded 1902

📋 Description

• Managing and executing timely & accurate responses to quality complaints • Based on business criteria even owning entire E2E customer complaints • Utilizing project management, process improvement, customer service, and communication skills • Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints • Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies • Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting • Participating in efforts to develop a common global SIBG Complaint process • Developing and leading improvements and/or solutions to work processes and tools

🎯 Requirements

• Bachelor’s degree or higher (completed and verified before start) • Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment • Experience in SAP, Salesforce, CIR, Power BI, EXCEL • Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area • Ability to find innovative solutions to complex customer & 3M problems • Confidence to make sound decisions in the absence of detailed instructions • Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM (Philippine Standard Time)

🏖️ Benefits

• Safety is a core value at 3M. • All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.