Customer Success Manager

Job not on LinkedIn

🕒 May 29

🐊 Florida, New Jersey, +2 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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4 WALLS

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

👥 B2C

📱 Media

B2B • B2C • Media

4 WALLS is a Hamburg-based coworking space, café, and flexible venue offering seminar rooms, event spaces, and film & photo location services. Housed in a historic building with bright rooms and a sunny balcony, it serves freelancers, remote workers, creative teams and local businesses with day-to-day coworking, monthly light memberships, on-site café services and event hosting for workshops, meetings, markets and private functions. The company emphasizes a welcoming atmosphere, flexible room setups, and local community events.

📋 Description

• Own the onboarding workflow from the moment an order is signed/received. • Lead internal kickoff calls to align scope, timelines, risks, responsibilities, and required access. • Lead external client kickoff calls to set expectations, confirm goals, and establish communication cadence. • Serve as the client’s consistent go-to for questions, requests, and ongoing support. • Maintain clear, professional client communication via email, calls, and scheduled check-ins. • Track, prioritize, and execute client requests with strong organization and follow-through. • Support clients using PMS platforms (especially Yardi, RealPage, AppFolio) by troubleshooting issues and helping resolve integration or workflow obstacles. • Triage client-reported issues: reproduce, research, gather details, and propose solutions or next steps. • Act as a strategic partner by understanding client goals, current needs, and anticipated future needs. • Collaborate closely with Sales, Implementation, and Technical teams to ensure a smooth client experience.

🎯 Requirements

• 3+ years of account management or client success experience in a high-touch, service-oriented environment. • Proven ability to manage multiple accounts and priorities with strong time management, organization, and accountability. • Excellent written and verbal communication skills, including leading meetings and managing stakeholder expectations. • Fast learner with the ability to absorb complex service details and explain them clearly to clients. • Comfortable working in a task- and request-driven environment with frequent client interaction. • Proficiency with Google Workspace (G Suite) and willingness to work daily in Slack, Teamwork Projects, and Teamwork Desk. • Comfortable using ChatGPT as an ongoing productivity tool in daily workflows. • Working knowledge of how Google Ads is typically used for apartment communities (lead generation, calls, tours, application funnels), including common campaign types (Search, Performance Max) and basic budget pacing concepts. • Understanding of SEO services and expectations for multifamily (local SEO/Google Business Profile fundamentals, on-page basics, content support, and typical timelines for results).

🏖️ Benefits

• Competitive compensation package that includes a base salary • Generous PTO • Comprehensive healthcare • Profit-sharing • 401K with a generous match