Customer Service Representative

Job not on LinkedIn

🕒 August 15

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RealTruck, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

RealTruck, Inc. is an e-commerce and retail company that designs, manufactures, and sells truck caps, bed covers, steps, and related accessories directly to consumers and through a network of over 800 dealers. They provide a 3D cap builder for custom configurations, produce products at a plant in Ohio, deliver via their own specialty fleet, and offer professional installation through certified local dealers. RealTruck serves both recreational and commercial truck markets and operates internationally.

📋 Description

• Provide front-line product service and support to customers • Manage inbound customer touchpoints through phone, email, chat, and social media • Assess customer product needs and provide timely resolutions • Support warranty, technical, and installation issues • Address product inquiries, complaints, installation and technical issues, product-condition issues, missing or incorrect hardware, warranty matters, and general product information requests • Maintain knowledge of product offerings, functionality, manufacturing processes, updates, trends, and changes • Educate internal and external customers about product features • Communicate resolution steps to customers to achieve high satisfaction • Enter data for warranty no-charge orders resulting from inquiries, claims, and troubleshooting • Maintain records of customer interactions, transactions, comments, and complaints • Complete customer transactions, documentation, and warranty data entry • Collaborate with cross-functional teams to provide product trends and inbound-touchpoint reasons • Meet or exceed customer service expectations and product-category goals • Continuously improve product knowledge, system comprehension, and technical acumen through training • Perform additional assigned duties

🎯 Requirements

• High school diploma is required • Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required • Experience in CRM is preferred • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel • Excellent written and oral communication skills • Ability to maintain/exceed overall performance with high levels of accuracy • Ability to demonstrate flexibility and innovation to resolve problematic issues professionally • Advanced organization, prioritization, and attention to detail skills • Able to resolve conflict with ease and compassion • Ability to work independently or with others in a fast-paced environment with constant interruptions • Excellent attendance and dependability • Ability to respond to common inquiries or complaints • Proficiency with multilateral computer systems and technology • Flexible schedule with availability to work weekends and holidays • Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists • Ability to interpret written, oral, diagram, or schedule instructions • Required licenses: None

🏖️ Benefits

• Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire • Company paid life insurance • Short- and long-term disability • Matched 401(k) savings program • Educational assistance and reimbursement for college, additional skills, and career development • Employee discounts on RealTruck products for employees, family, and friends • Wellbeing days • Parental leave • Referral bonuses