Area Sales Manager

🕒 June 8

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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Fifth Third Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1858

🏦 Banking

Banking

Fifth Third Bank is a diversified financial services company offering a wide range of banking and financial products and services. It provides personal banking solutions such as checking and savings accounts, credit and debit cards, and identity theft protection. Borrowers can access various loans and mortgage options, while investors benefit from investment products like ETFs, mutual funds, and stocks. The bank also provides a robust set of services for businesses and commercial clients, including cash management, treasury management, and specialized lending solutions. Additionally, Fifth Third offers wealth management services with private banking, trust, and estate services. Customers can benefit from Fifth Third's online and mobile banking platforms, enabling them to bank anywhere at any time. Fifth Third Bank is focused on delivering seamless banking experiences with a strong emphasis on customer convenience and security.

📋 Description

• Perform a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals • Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives • Assume overall responsibility for the residential mortgage loan from application to closing on personal production • Responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO) • Effectively partner with Fulfillment Operations to drive closed volume • Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined • Accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience • Achieve results by identifying, assessing, managing, monitoring, and reporting risks of all types • Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.) • Develop a sales culture and sales focused environment within the team • Develop and foster relationships with Financial Center personnel to build business and referrals • Maintain knowledge of Fifth Third Mortgage Company's policies and procedures • Provide timely, candid, and constructive performance feedback to employees • Manage a team of at least 5 MLOs • Manage personal and team production via local and Bancorp reporting and KPIs • Hold business plan reviews with sales team • Build strategic and tactical plans for driving volume growth in assigned area • Participate in sales calls with MLOs • Assist departmental management in identifying possible improvements in systems and procedures • Ensure MLOs provide a high level of customer service to external customers based on Gallup customer engagement data • Actively participate in ongoing efforts to continually improve customer service for both internal and external customers • Monitor compliance issues, ensuring that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank • Monitor quality levels of loan originators to ensure adherence to standards • Serve as an intermediary for loan issues with processing manager and underwriting manager • Perform Human Resource tasks for the team, including exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues • Recruit, hire, and train new loan officers

🎯 Requirements

• High school diploma or GED equivalent • 2-4 years residential mortgage sales experience required • In-depth knowledge of conventional, government, and portfolio guidelines • Previous management experience preferred • Knowledge of residential mortgage processing, underwriting and closing procedures • Knowledge of federal lending regulations governing real estate lending • Demonstrated leadership, organizational, teamwork, and customer service skills • Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired • In-depth sales technique/sales coaching skills • Strong desire to excel in a competitive environment • Strong interpersonal and communication skills • Strong analytical and problem-solving skills are required • Excellent verbal, written, presentation, people, and diplomacy skills are required • Ability to multi-task and to be flexible • PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint) • Experience with Mortgage origination systems and automated decisioning tools required. • Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

🏖️ Benefits

• Comprehensive benefits and differentiated compensation offerings • Opportunity to be their best every day