Senior Account Manager, Web

🕒 August 7

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Logo of 829 Studios

829 Studios

201 - 500 employees

Founded 2007

📣 Marketing

🤝 B2B

🤖 Artificial Intelligence

💰 Series unknown on 2021-09

Marketing • B2B • Artificial Intelligence

829 Studios is a performance-driven full-service digital marketing and brand experience agency. They provide end-to-end services including performance marketing (paid search, paid + organic social, programmatic & CTV, retail media, affiliate), SEO, marketing automation, conversion-rate optimization, brand strategy, web and digital product design, PR and crisis communications, influencer campaigns, and AI & analytics (data engineering, BI, AI/ML). The firm emphasizes a tech-first approach with proprietary platforms (Apollo performance software and analytics systems) and integrations across major ad, analytics, CMS, and marketing automation platforms to drive measurable growth for clients across B2B/enterprise, e-commerce, retail, higher education and other verticals.

📋 Description

• Own senior-level client relationships for complex website builds and ongoing support accounts • Develop understanding of clients’ business goals, organizational dynamics, constraints, and success metrics • Advise clients on scope, budget, timeline, platform capabilities, and technical feasibility • Lead strategic conversations about website roadmaps, enhancements, and long-term platform evolution • Translate technical and operational complexity into actionable recommendations for non-technical stakeholders • Identify, communicate, mitigate, and escalate risks involving scope, budget, resources, timelines, and stakeholder alignment • Partner with project managers and hybrid PM/Producers to oversee delivery and contractual commitments • Serve as a hybrid Account and Project Manager on smaller engagements when appropriate • Ensure project plans, milestones, priorities, decisions, approvals, and timelines are documented and understood • Monitor budgets, project burn, forecasts, overages, change orders, scope adjustments, and account expansion opportunities • Contribute to process improvements, documentation standards, and best practices • Mentor junior team members through guidance and example

🎯 Requirements

• At least six years of experience in a full-service digital agency, with senior-level client ownership • Experience managing complex website builds and ongoing support engagements on WordPress, Drupal, and/or Shopify • Working knowledge of WordPress, Drupal, and Shopify ecosystems, including constraints and maintenance considerations • Strong understanding of website strategy, design, and development workflows • Excellent executive-level written, verbal, and presentation communication skills • Ability to manage ambiguity, competing priorities, and high-risk decisions • Experience partnering with project managers, strategists, designers, and developers • Ability to discuss budgets, scope, tradeoffs, and constraints with confidence and empathy • Familiarity with integrated digital marketing disciplines and judgment to involve them when appropriate • Experience using project management software and financial tracking tools common to digital agencies • Legally authorized to work in the United States or able to address U.S. employment visa sponsorship requirements

🏖️ Benefits

• Option to work remotely in eligible states or at the Boston office • Generous paid vacation benefits increasing each year • 12 company holidays • Summer Fridays from Memorial Day through Labor Day • 401K plan with 4% Safe Harbor employer match after one year • Financial literacy services through the retirement provider • No-cost life insurance coverage • Short-term disability coverage • Healthcare plans with 80% employer coverage for medical and dental premiums • 100% employer-paid vision coverage • FSA program option • Commuter benefits with pre-tax funds and savings of up to 40% per year • Personal continuing education budget for events and conferences

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