AI Workflow and Systems Design Lead

Job not on LinkedIn

🕒 October 6

🏈 Alabama, Arizona, +40 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $144.4k - $192.6k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

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Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Partner with business leaders and multifunctional teams to understand strategic goals, pain points, customer or employee needs, and workflow reinvention opportunities • Lead current-state assessments and future-state design for sophisticated workflows spanning teams, applications, channels, data sources, decisions, and controls • Design end-to-end systems of work connecting experiences with people, processes, technology, data, decisions, controls, AI agents, and support capabilities • Facilitate workshops and working sessions to move teams from ambiguity to aligned future-state decisions • Translate sophisticated workflows into visual, implementation-ready design artifacts • Identify opportunities for AI automation, augmentation, recommendations, decision support, orchestration, or autonomous action • Define the division of work among employees, customers, partners, AI agents, automation, and traditional systems • Design human-in-the-loop approaches, intervention triggers, confidence thresholds, approval paths, exception handling, overrides, feedback loops, and explainability requirements • Surface cross-system requirements, dependencies, ownership questions, risks, and unresolved decisions • Work with business divisions, BRMs, Architecture, Data, Engineering, and Governance teams during discovery and design • Support implementation teams and participate in design-assurance checkpoints • Identify reusable enterprise patterns, components, services, agent skills, and capabilities • Contribute reusable methods, requirements, lessons, templates, and case studies to the enterprise asset ecosystem • Act as a trusted design and transformation partner to business leaders • Help develop CSAA's Enterprise Systems Design methods, standards, templates, and quality bar • Define success measures, establish baselines, gather lessons, and communicate impact through case studies and executive storytelling • Shape company culture through employee resource groups, mentoring, volunteering, and cross-functional projects • Travel as needed for role-related meetings

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 10+ years of experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management • Deep expertise in systems thinking, service design, and workflow design • Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms • Ability to move between front-stage and backstage systems • Ability to create and communicate systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs • Strong AI fluency, including generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns • Understanding of human-AI interaction and human-in-the-loop design • Ability to decompose workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions • Strong business insight and ability to connect design decisions to measurable business value • Experience facilitating senior-level and multi-functional workshops • Strong visual communication and storytelling skills • Comfort with ambiguity and initiatives where no single function leads the entire outcome • Ability to influence without formal authority • Ability to work independently on high-profile engagements while collaborating within a small, senior team • Must have authorization to work indefinitely in the United States • Must not require immigration support or visa sponsorship now or in the future • Travel as needed for divisional, team, and other in-person meetings

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development support from leaders and mentors • Remote-first Flexible Workplace • Flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay

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