Change Manager I

Job not on LinkedIn

🕒 July 28

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⚜️ Louisiana – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $129.8k - $173.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows) • Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions • Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies • Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives • Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans • Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging • Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes • Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics • Track and report on change management effectiveness and adoption metrics • Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives • Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption

🎯 Requirements

• BA/BS degree or equivalent combination of education and experience • 8 years of relevant experience • Prosci Certification • Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives • Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data • Excellent facilitation skills and knowledge of effective group dynamics concepts and processes • Strong solid understanding of project management and other lifecycle methodologies • Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows • Strong ability to influence at the department/division level and across different layers of leadership

🏖️ Benefits

• Total compensation package • Annual bonus eligibility for most roles • 401(k) with a company match • Flexible workplace options