Director, UX/UI

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SaaS • B2B

CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.

201 - 500 employees

Founded 1983

☁️ SaaS

🤝 B2B

📋 Description

• Elevate Design Into a Strategic, High-Impact Function • Define the long-term design vision and translate it into a clear, actionable strategy and roadmap with visible incremental progress month over month. • Build a culture where UX/UI is a strategic partner across Product, Engineering, CS, and GTM. • Reset expectations around experience quality, process, and user-centered design. • Lead Design Strategy Across the Product Portfolio • Partner with Product leadership to influence roadmap decisions using user insights, experience principles, and holistic design thinking. • Own the end-to-end experience strategy across modules, ensuring coherence, clarity, and usability. • Establish design principles and patterns that scale across complex workflows. • Hands-On Design Execution • Personally design UX flows, wireframes, prototypes, and high-fidelity UI for major initiatives. • Collaborate closely with Product and Engineering to iterate quickly and ensure experience quality. • Champion accessibility, simplicity, and a consistent design system. • Build a Modern Design Process & Operating System • Introduce design rituals that elevate collaboration and design outcomes. • Mature and expand our design system and reusable component library. • Implement workflows that balance velocity with quality. • Own User Research & Insights • Lead a practical, actionable research approach that informs product decisions. • Identify research priorities and synthesize insights into clear recommendations. • Build lightweight measurement frameworks to track UX improvements. • Own Design Tools & Data-Driven Decision Making • Own and optimize design tools (e.g., Figma, Pendo). • Develop the strategy for leveraging behavioral data and insights to improve usability. • Ensure design decisions are grounded in evidence, not assumptions. • Integrate AI Thoughtfully Into the Experience • Identify opportunities to incorporate AI into workflows, automation, and decision support. • Partner with Product & Engineering to design intuitive and trustworthy AI-enabled experiences. • Bring awareness of emerging AI UX patterns into Caret’s product strategy. • Lead and Mentor the Design Team • Manage and develop designers, providing clear direction and coaching. • Foster a creative, high-performance culture. • Shape future team structure and hiring as the function grows.

🎯 Requirements

• 8+ years in UX/UI or Product Design (B2B SaaS required) • Proven track record of leading design teams in fast-paced, agile environments. • A player-coach who excels in both strategy and hands-on design execution. • Experience elevating a nascent UX function into a strategic, influential capability. • A portfolio showcasing strong UX thinking, UI craft, and complex workflow design. • Strong systems thinker with experience building design systems. • Skilled in user research, usability testing, analytics, and insight synthesis. • Familiarity with AI UX patterns and designing AI-enhanced experiences. • Proven ability to influence cross-functional partners and raise the quality bar. • Hands-on proficiency with modern design tools (Figma required).

🏖️ Benefits

• Flexible PTO • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage • Flexible Spending Account • Health Savings Account • 401(k) match