Infrastructure Manager

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October 24

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SaaS • B2B

CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.

201 - 500 employees

Founded 1983

☁️ SaaS

🤝 B2B

📋 Description

• Lead, mentor and grow a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement. • Partner with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers • Manage the execution of infrastructure projects aligned with business goals and technology roadmap. • Guide the procurement, installation, and configuration of compute, storage, and networking hardware. • Oversee the management of hardware, network & storage infrastructure including Cisco switches, routers, Fortigate firewalls, HPE SANs and compute Nodes. • Ensure the stability and performance of Windows Server environments, Remote Desktop Services, including Active Directory (on-prem and Entra ID). • Drive automation of provisioning, configuration, and routine maintenance tasks using tools such as Terraform, Ansible, PowerShell, and Azure DevOps • Collaborate with Information Security teams to ensure infrastructure designs meet security and compliance standards (such as SOC 2). • Proactively enhance monitoring and alerting systems to detect and resolve issues before they impact customers. • Maintain comprehensive documentation and ensure knowledge sharing across the team. • Manage a 24x7 on-call rotation and ensure the timely resolution of issues.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 7+ years of experience in datacenter infrastructure roles, with 2+ years in a leadership or managerial capacity. • Proven track record managing infrastructure in a multi-datacenter environment • Strong technical background in networking, virtualization, Remote Desktop Services, Windows Server environments, and automation tools or scripting. • Excellent communication, collaboration, and problem-solving skills.

🏖️ Benefits

• Paid Parental Leave • Flexible PTO • Certification(s) reimbursement • Summer Fridays • Extended Medical, Dental, Paid Sick Days, Vision, Life Insurance, and Disability Leave Coverage • RRSP & Employer match