Data Center Operations Manager

🕒 May 1

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $119k - $190.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence. • Ensuring that we consistently exceed customer expectations. • Full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team. • Improves service availability, quality, and customer experience across all field service operations. • Develops, implements, and reviews field service strategy aligned with global business objectives. • Ensures strong customer focus, urgency, and care in all service interactions to drive retention. • Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management. • Identifies on‑site opportunities to enhance customer operations. • Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery. • Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements. • Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices. • Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution. • Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

🎯 Requirements

• A Bachelor’s Degree in Engineering or Business or commensurate experience. • Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market • Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).. • Must be able to interpret and work from engineering drawings and technical specifications. • Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc. • Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations • Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset. • Willing to travel up to 50% of time. • Candidates must already have a work authorization that would permit them to work for ABB in the US.

🏖️ Benefits

• Health, Life & Disability • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • Time off ABB provides 11 paid holidays. • Salaried exempt positions are provided vacation under a permissive time away policy.