Field Services Operations Leader

🕒 May 26

🐎 Kentucky, Ohio, +3 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Manage the daily activities and performance of field service technicians. • Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery. • Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed. • Monitor technician performance, productivity, and adherence to service standards and KPIs. • Participate in hiring, onboarding, and ongoing development of field service staff. • Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations. • Support resolution of escalated service issues, coordinating with technical experts and management when necessary. • Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving. • Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness. • Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements. • Conduct field audits, job observations, and safety checks to promote continuous improvement. • Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows. • Support implementation of new programs, technologies, and operational initiatives.

🎯 Requirements

• Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience. • Demonstrated experience in team leadership, coordination, or supervisory responsibilities. • Strong understanding of field service operations, safety practices, and customer service principles. • Excellent communication, organizational, and problem‑solving skills. • Ability to travel within the Central Area Territory as needed. • Experience in industrial equipment, electrical systems, automation, or energy solutions. • Familiarity with ABB products, service processes, or enterprise systems. • Proven ability to coach and develop field personnel. • Strong analytical skills with the ability to interpret service data and performance metrics.

🏖️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP)