Product Manager – Service of Process

Job not on LinkedIn

🕒 September 14

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own outcomes for one or more Service of Process product areas, including APIs and integrations, the proprietary job assignment/routing/task management/evidence platform, customer web portal, and field mobile app • Set product priorities and maintain a roadmap tied to business outcomes • Conduct field research with process servers, operations teams, and customers • Run structured customer discovery through interviews, win/loss input, support themes, and usage data • Serve external customers and internal operations users • Write requirements covering problem statements, success criteria, edge cases, and jurisdiction-specific operational/legal constraints • Own the backlog within the SAFe cadence, including features, stories, acceptance, iteration planning, and PI planning • Work daily with mobile, web, and backend engineering; break work into releasable increments and make tradeoff decisions • Own launch readiness, enablement, support readiness, migration/backfill, and rollback planning • Own release quality, testing strategy, UAT coordination, and go/no-go decisions • Identify and quantify automation, routing, and decision-support opportunities • Define responsible AI use, accuracy thresholds, human-review paths, and failure behavior • Define success metrics, monitor dashboards, analyze results, and act on outcomes • Manage regulatory, evidentiary, compliance, operational, and sensitive-data risks • Ensure changes receive appropriate cross-functional review before release • Report directly to the CTO

🎯 Requirements

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform) • Demonstrated track record of running your own discovery and turning it into shipped requirements • Comfortable working directly with engineering across mobile, web, and backend teams simultaneously • Hands-on backlog ownership in a scaled agile environment; scaled agile of some kind is expected • Experience with B2B APIs, integrations, or platform products, including versioning, developer-facing documentation, integration partners, and enterprise technical requirements • Comfortable pulling your own numbers and building your own view; SQL is a plus, not a requirement • Evidence of raising the product bar through discovery practices, outcome orientation, or peer and leadership influence • Experience owning release quality without a dedicated QA team, including testing scope, UAT, and testing commitments • Some go-to-market experience, including launch messaging, sales enablement, or customer rollout • Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters • Bachelor's degree or equivalent practical experience • Native mobile product experience (iOS/Android) — nice to have • Experience building for internal operators — nice to have • Experience shipping AI-assisted features — nice to have • Legal services, legal tech, process serving, litigation support, courts, or regulated/compliance-heavy industry background — nice to have

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance