Abnormal Security
Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.
501 - 1000 employees
Director, TAM
Job not on LinkedIn
June 3
Abnormal Security
Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.
501 - 1000 employees
📋 Description
• As the Director of Technical Account Managers, you will lead and scale a high-performing team responsible for the technical success of Abnormal’s highest-value customers. • You will drive the strategic direction, operational excellence, and people development of the TAM organization to ensure exceptional customer outcomes, product adoption, and long-term retention. • Define and execute the vision and operating model for the TAM function. • Hire, coach, and grow a team of world-class TAMs. • Act as an executive escalation point and ensure consistent delivery of high-impact technical guidance and support to our top-tier accounts. • Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. • Partner closely with Customer Success Managers, Product, Engineering, and Support. • Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion. • Willingness to travel (~25%) to support onsite customer engagements and team development.
🎯 Requirements
• 5+ years in management experience of technical teams • 5-8+ years experience in an enterprise TAM role • 5+ years experience in Email Security • Strong technical troubleshooting skills (i.e. previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals • Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative • Strong experience with building and developing long-lasting relationships, especially at an executive-level (including with CISO’s and CIO’s) • Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage. • Broad and deep insight on industry trends and the security landscape • Previous experience with security and networking technologies and products, including email security products • Strong written, spoken, and presentation skills, with the ability to communicate effectively will all levels of the organization - both internally and externally
🏖️ Benefits
• At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. • Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. • We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.
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