Senior Customer Trust Analyst

Job not on LinkedIn

🕒 August 27

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region • Define how trust conversations are prioritized, escalated, and resolved • Contribute to scaling the trust response process as deal volume grows without diluting quality or turnaround time • Translate customer security requirements into internal controls, evidence, and product or operational requirements • Track and drive resolution of gaps between customer expectations and Abnormal's control environment • Partner with EMEA Engineering and Sales teams, Security, and Legal • Monitor customer expectations and regulatory changes, including the EU AI Act and GDPR • Maintain up-to-date content in Responsive and documentation in SafeBase Trust Center for EMEA • Support tooling underpinning the trust response process • Communicate conversation status, deal risk, unresolved issues, program health, and key risks to stakeholders, Sales leadership, and senior management • Engage in ad-hoc projects as required

🎯 Requirements

• 7 to 10 years of experience in customer-facing security, trust, or compliance roles • Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires • Experience translating customer security requirements into internal controls, evidence, and product or operational requirements • Strong project management skills • Excellent written and verbal communication skills, with the ability to explain complex security and privacy concepts to technical and non-technical stakeholders • Experience helping customers build trust with products in scope for the EU AI Act and GDPR • Experience engaging with German works councils • Bachelor's degree or equivalent experience • CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s) are nice to have • Experience using Responsive and SafeBase Trust Center is nice to have • Experience in a fast-paced, high-growth technology company is nice to have