Senior ServiceNow Platform Engineer

Job not on LinkedIn

🕒 October 5

🇺🇸 United States – Remote

💵 $141.5k - $203.5k / year

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

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📋 Description

• Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations • Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes • Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service • Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices • Perform routine audits, maintenance, and access, security, and configuration reviews • Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities • Present key platform metrics to IT management weekly • Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy

🎯 Requirements

• 5+ years translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences • 5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs • 5+ years of prioritization skills, including 3–5 years managing an Agile backlog and ticket queue against SLAs • 7+ years of advanced ServiceNow development, including Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting • 7+ years troubleshooting complex issues and root-cause analysis • 1+ years with ServiceNow Agentic Workflow and AI Agents • 1+ years using Claude Cowork or Claude Code for ServiceNow development, including prompt engineering and skill creation • 1+ years configuring and securing ServiceNow MCP Server/Client integrations with governed MCP Tools and ACL/OAuth scoping • 3+ years with Hardware Asset Management, Employee Center, Now Assist, and Operations Workspace • 1+ years with Atlassian products (Jira, JSM, Confluence) • Strong written and verbal communication and excellent documentation skills • Collaborative, detail-oriented, and organized • Ability to manage multiple priorities in a fast-paced environment • ServiceNow certifications (CSA, CAD) are listed as nice to have, not required

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package may be available • Pre-employment checks aligned with applicable legislation and company security/privacy standards

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