Call Centre Trainer

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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This company has sponsored UK Skilled Worker visas in the past.

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Deliver engaging virtual and classroom-based training to customer service teams • Facilitate new starter inductions, cross-skilling programmes and refresher training • Conduct role plays, assessments and knowledge checks to support learner accreditation • Support colleagues through nesting and speed-to-competency activities • Work with Operations and Quality teams to identify training needs and deliver targeted interventions • Keep training content aligned with current processes, compliance requirements and customer service standards • Maintain accurate training records and assessment documentation • Support large-scale recruitment and mobilisation activity across multiple service lines

🎯 Requirements

• Previous training delivery experience within a contact centre, customer service, BPO or operational environment • Strong facilitation and presentation skills • Experience onboarding and developing frontline customer service colleagues • Ability to assess competence through coaching, observations, role plays and practical exercises • Excellent communication and stakeholder engagement skills • Understanding of quality standards, customer outcomes and compliance requirements • Ability to thrive in a fast-paced and evolving environment • Experience within public sector, regulated or citizen-facing services (desirable) • Experience delivering training relating to vulnerable customers, complaints handling or sensitive service environments (desirable) • Training or coaching qualifications (desirable) • Experience using Learning Management Systems or digital learning platforms (desirable) • Knowledge of speed-to-competency or accreditation frameworks (desirable)

🏖️ Benefits

• 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave • Paid day out of the office for volunteering • Auto-enrolment to company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary benefits including retail, socialising, health and wellbeing, travel and technology discounts • Employee Network Groups • Career development and learning opportunities • Inclusive, barrier-free recruitment process and workplace adjustments