Digital Experience Lead – Pensions

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Lead and develop teams across Digital Implementation, Customer Experience, and Design • Build a high-performing culture focused on collaboration, innovation, and accountability • Manage team capability, capacity, utilisation, and development • Own governance, delivery standards, and portfolio performance • Ensure projects meet agreed scope, quality, budget, and timescales • Manage implementation roadmaps, risks, dependencies, and continuous improvement • Champion user-centred design, accessibility, and research-led decision-making • Support development and evolution of digital propositions, services, and customer journeys • Use insight, analytics, and customer feedback to improve engagement and adoption • Advise clients on digital experience, engagement, and service improvement • Lead workshops, discovery sessions, demonstrations, and governance forums • Deliver digital consulting services and oversee implementation from mobilisation through benefit realisation • Build trusted client relationships and serve as the primary escalation point for digital delivery matters • Manage utilisation, resource planning, and delivery budgets • Support bids and proposals with subject matter expertise and delivery input • Ensure services are delivered efficiently and achieve client and business outcomes

🎯 Requirements

• Applicants must have been resident in the UK for the last 5 years because additional security clearance is required • Digital experience in the financial services or regulated sector, ideally pensions • Experience understanding online experiences and consulting on, overseeing the build, delivery, and implementation of digital products • Strong communication and negotiation skills • Ability to articulate information to stakeholders and explain the current and future vision • Ability to appropriately challenge different points of view and work toward an agreed solution • Ability to collaborate with and influence wider teams • Ability to promote customer-centric delivery and challenge when needed

🏖️ Benefits

• 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave • Company matched pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity leave • Fully paid adoption and shared parental leave • Two weeks’ paternity pay • Voluntary benefits including retail, socialising, health and wellbeing, travel, and technology discounts • Paid day out of the office for volunteering with charity partners or a cause of your choice • Access to Employee Network Groups • Inclusive, barrier-free recruitment process and working environment • Access to Work support for candidates with a physical or mental health condition or disability