Senior Forecasting and Performance Analyst

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £40k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Produce short-, medium-, and long-term workforce plans supporting operational demand and resource requirements • Analyse performance, demand, and capacity data to provide insight and recommendations • Investigate forecast variances and identify root causes to improve planning accuracy and effectiveness • Support impact modelling and scenario planning for operational and business changes • Collaborate with Operations, Finance, and Project teams to ensure plans are robust, accurate, and aligned with priorities • Identify service delivery and performance risks, provide data-led recommendations, and support mitigation activities • Drive continuous improvement to increase efficiency, improve resource utilisation, and enhance planning processes • Lead and support forecasting, variance analysis, impact assessments, and operational modelling across the HAAS contract • Act as subject matter expert for forecasting, capacity planning, and workforce modelling best practice

🎯 Requirements

• 2–5 years’ experience in forecasting, workforce planning, or performance analysis within an operational environment • Sound understanding of workforce planning principles, including demand forecasting, capacity modelling, and service level dynamics • Proficiency in Microsoft Excel and ability to analyse, manipulate, and interpret large datasets • Strong analytical and problem-solving capability • Experience applying structured modelling and analysis techniques • Experience working with SLAs, KPIs, and performance frameworks • Experience in a Workforce Management (WFM) environment or similar operational planning function • Knowledge of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models • Experience using workforce planning, scheduling, or forecasting systems, including WFM tools and BI platforms • Exposure to automation, data visualisation, or reporting tools such as Power BI • Awareness of industry best practice in forecasting, capacity planning, and operational performance management • Familiarity with AWS FCS, Verint, NICE, IEX, or other workforce management platforms

🏖️ Benefits

• 25 days’ holiday, rising to 27 days • Opportunity to buy extra leave • Paid day out of the office for volunteering • Auto-enrolment to company pension • Life assurance • Cycle2Work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits, including retail, socialising, health and wellbeing, travel, and technology discounts • Employee Network Groups • Career development and learning opportunities • Home-based working