Customer Support Specialist

3 days ago

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Abridge

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Healthcare Insurance • Artificial Intelligence • SaaS

Abridge is a leading AI company specializing in transforming clinical conversations into structured clinical notes in real-time. By integrating directly with healthcare systems like Epic, Abridge's generative AI platform offers accurate, multilingual summaries and significantly reduces documentation time for clinicians. The platform is highly trusted for improving clinician experience without compromising safety or efficacy. Abridge is dedicated to supporting healthcare systems with innovative AI science to enhance efficiency and is spearheaded by a team of healthcare professionals and AI scientists committed to responsible AI development and continuous innovation.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions • Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience • Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis • Dig deep and be curious about solving complex issues

🎯 Requirements

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team • Love interacting with our customers and are happy to work hard • Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner • Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality • Can work with speed and are results driven • Thrive in a fast-paced environment and willing to roll with the punches • Possess excellent computer skills and comfortable with technology • Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!) • Worked in CRM/Ticketing systems with rigorous tracking

🏖️ Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. • Paid Parental Leave: Generous paid parental leave for all full-time employees. • Family Forming Benefits: Resources and financial support to help you build your family. • 401(k) Matching: Contribution matching to help invest in your future. • Personal Device Allowance: Tax free funds for personal device usage. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • ... and much more!