Implementation Manager – Strategic Accounts

September 5

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Abridge

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Healthcare Insurance • Artificial Intelligence • SaaS

Abridge is a leading AI company specializing in transforming clinical conversations into structured clinical notes in real-time. By integrating directly with healthcare systems like Epic, Abridge's generative AI platform offers accurate, multilingual summaries and significantly reduces documentation time for clinicians. The platform is highly trusted for improving clinician experience without compromising safety or efficacy. Abridge is dedicated to supporting healthcare systems with innovative AI science to enhance efficiency and is spearheaded by a team of healthcare professionals and AI scientists committed to responsible AI development and continuous innovation.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. • Identify and manage project risks and issues, and develop contingency plans as needed. • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. • Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

🎯 Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion. • Excel at communication and can synthesize information in a concise way. • Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. • Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. • Have the ability to smell smoke and escalate early, with proposed solutions. • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. • Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

🏖️ Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. • 401k and Matching: Contribution matching to help invest in your future. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees.