Patient Care Coordinator

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Acacium Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Acacium Group is a unique healthcare solutions platform offering integrated specialized staffing and healthcare services. The company combines deep clinical expertise with digital capabilities, technology, and analytics to address the structural imbalance between workforce supply and demand in the healthcare industry. Acacium Group supports public and private healthcare providers to serve their patients efficiently and supports life sciences partners in their growth. It is one of the fastest-growing staffing specialists globally, creating an exciting employee experience that attracts high-performing talent.

📋 Description

• Contact patients after referral and promote the Diabetes Remission Programme • Provide guidance, support, resources, and high-standard customer service to patients • Complete initial lifestyle assessments during booking calls • Triage patients for further coaching support where appropriate • Independently manage and monitor waiting lists according to available sessions • Handle inbound queries and register service users onto the programme • Support patients throughout their programme journey • Coordinate and manage bookings for one-to-one and group sessions • Ensure a smooth and positive patient experience

🎯 Requirements

• Previous experience within customer care, ideally in a call centre, complaints, or hospitality environment • Ability to deal with challenging customer situations and provide effective solutions • Excellent written and verbal communication skills • Positive, solutions-oriented mindset and approach to work • Commitment to excellent patient care

🏖️ Benefits

• Pensions scheme • Free mortgage broker service • Life assurance • Employee Assistance Programme • Digital Health & Wellbeing App • Mental, Social, Physical & Financial Workshops • Long Service awards • Exceptional performance awards • Increasing holiday allowance • Shopping, lifestyle & cinema discounts • Flexible working options where possible • Reasonable adjustments wherever possible