Branch Coordinator

🕒 2 days ago

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Offer support to the daily operations of the Branch Office and Branch Manager(s) • Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines • Answer phone calls from customers to provide introductory information to new customers • Determine the quickest, most effective ways to answer a customer’s questions • Troubleshoot common issues with a product or service • Work with the branch team and other departments to find appropriate resolutions • Escalate queries and concerns when necessary • Perform several processing duties for the Branch as necessary including creating and working with intakes • Review ACIS screens to assist customers • Confirm delivery appointments, verify insurance, obtain authorization of equipment based on payor guidelines • Complete tasks in processing tools, monitor faxes, and perform data entry document triage • Perform post-delivery work order confirmation and data entry • Conduct initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders • Handle requests for audit/documentation purposes • Assist with patient scheduling for delivery and pick up of equipment • Carry out filing, and faxing records on a routine basis • May perform outbound customer satisfaction calls to patients and referrals • Order inventory or office supplies • Perform other duties as required

🎯 Requirements

• High school diploma or GED is required • At least two years related experience in an office environment is preferred • Good organizational skills • Strong customer relations/problem solving • Strong phone skills • Strong interpersonal and teamwork skills • Ability to multi-task effectively • Ability to communicate effectively via phone using technology software electronically • Computer Skills: Microsoft Office programs • Basic printing/faxing/scanning • Knowledge of DOT/FDA Regulations preferred • Bilingual (reading, writing, verbal) preferred

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs