Team Manager, Market Account Resolution

Job not on LinkedIn

🕒 September 23

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $54.2k - $100.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Supervise full-time and part-time employees who interact with patients and customers in person and via email, phone, live chat, and other methods • Create an inspiring team atmosphere with open communication • Set clear team goals and motivate team members • Listen to team feedback and resolve issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and organize team-building activities • Oversee and direct day-to-day operational team activity in unbilled work for the designated market • Support local branch offices within the designated market • Monitor team performance in resolving new and recurring patient accounts and obtaining documentation required for billing • Research and secure customer information to continue equipment coverage through health insurance plans • Manage collaborative relationships with field leadership, referral sources, and patients to drive account resolution • Evaluate documentation for compliance with relevant standards and regulations • Perform follow-up to achieve timely reimbursement • Provide accountability, coaching, and staff development for the market account resolution team • Conduct strategic needs assessments and support motivated teams • Monitor transactional trends and identify process-improvement opportunities • Initiate and monitor action plans when operational targets are not met or performance issues are indicated • Manage performance, hiring, and discipline of direct reports • Provide work-assignment direction and timely coaching and feedback • Ensure assignments are completed accurately, efficiently, and on time

🎯 Requirements

• High school degree or equivalent • 5-years-experience in healthcare/health insurance preferred • Proven work experience as a team leader or supervisor • In-depth knowledge of performance metrics • Good PC skills, especially MS Excel • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data • English reading, writing, and verbal skills • Ability to occasionally lift equipment up to 50 lbs. • Degree in management or training in team leading is a plus

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs