Corporate VIP Travel Consultant

Job not on LinkedIn

November 3

Apply Now

Receive Emails with Similar Jobs

Internova Travel Group

WebsiteLinkedInAll Job Openings

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

📋 Description

• Offer best in class travel consultation for Altour clients. • Quote and book accurate domestic & international air, car and hotel reservations. • Service inbound corporate travel requests in a virtual environment. • Deliver extraordinary customer service to onsite passengers and their administrative staff. • Greet all clients warmly and with enthusiasm. • Must exude an impeccable professional demeanor at all times • Provide consultative service to travelers and travel arrangers throughout the booking process. • Complete all reservations in an accurate and timely manner. • Secure the lowest air/car/hotel rates available at time of booking. • Maintain goal expectations in the following areas: Productivity – measured by transactions per month, Quality – minimal customer service issues, Customer experience – measured through call monitoring performance.

🎯 Requirements

• Must be proficient with Sabre and pass a Sabre GDS assessment • Typing speed of at least 50 WPM • Must be proficient with both international and domestic destination Geography • Fluent with Microsoft office suite including Excel and Outlook • 5+ years Corporate Travel selling experience • 5+ years Customer service experience, preferably in the travel industry • Exceptional/above & beyond, proactive customer service approach • Ability to handle multiple complex requests simultaneously and seamlessly • Comfort and experienced working with C-level travelers • Ability to retain and proactively obtain travel preferences • Perform unique requests with the utmost professionalism • Excellent travel industry knowledge • Mastery in Sabre GDS Specifically: GDS formats, short cuts, enhancements, pricing • Corporate travel experience required • Expert in international travel bookings and process • Exceptional communication skills both written and oral • Outstanding attention to detail • Leadership Abilities: Has strong understanding of own skill set and development opportunities • Takes direction, offers suggestions, and asks for appropriate guidance when applicable • Demonstrates exceptional teamwork • Proactively offers support when ability matches need • Acts as a leader among peers • Thanks peers for support they have provided • Consistently demonstrates master of the guiding principles in daily work habits • Ability to provide constructive feedback to peers and leaders when appropriate • Ability to handle most difficult situations • May seek minimal guidance, but generally has solution at hand • Able to support peers in decision making • Knows when to escalate to a leader • Strong understanding of key Altour initiatives and employs strong change management skills consistently

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance