Internova Travel Group
5001 - 10000 employees
Founded 2008
📦 Logistics
🏨 Hospitality
✈️ Travel
Logistics • Hospitality • Travel
Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.
Group Air Agent – Fixed Term Contract
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Internova Travel Group
5001 - 10000 employees
Founded 2008
📦 Logistics
🏨 Hospitality
✈️ Travel
Logistics • Hospitality • Travel
Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.
📋 Description
• Handle reservations for meeting/group travel within the specifications outlined for each group movement • Service inbound calls and/or emails from customers arranging travel to attend meeting/group events • Create reservations consistent with callers’ needs and unique meeting/group travel requirements • Seek the lowest applicable fare using the GDS or block space • Follow company procedures, guidelines, and standards for customer service, building PNRs and profiles, ticketing, front room CRS productivity, attendance, accuracy of work, and invoicing • Keep the immediate supervisor informed of significant matters • Perform duties as required or requested
🎯 Requirements
• Minimum of 5 years travel agency experience • At least 3 years in group/meeting travel • Demonstrated knowledge of and experience in the travel industry • Proficiency in Sabre Diplomacy • Courteous, professional telephone manner • Superior problem-solving skills • Regular and dependable attendance and punctuality • Excellent written and verbal skills • Basic Microsoft Office skills, including Outlook, Word, Teams, and Excel • Ability to share best practices and ideas with peers and leaders • Ability to support peers in decision making • Knows when to escalate to a leader • Ability to communicate effectively and professionally, verbally and in writing, as appropriate for the audience • Strong conflict resolution skills
🏖️ Benefits
• Competitive salary • Discretionary 5% management bonus plan • 25 days annual leave plus bank holidays • Perkbox (staff discount platform) • Medicash Private Health Plan • BUPA Private Dental Plan • Life assurance • Wellbeing and Employee Assistance Programme • Group income protection cover
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